Privacy Policy
Pacemate (“we,” “us”) is a running and fitness app. This policy explains what information the Pacemate app and our related services collect, how we use it, who we share it with, how long we keep it, and the choices and rights you have. It applies to the Pacemate app for iPhone and any other platform where we offer it, and to pacemateapp.com. Pacemate is the “controller” (or “business”) responsible for your personal information.
- Pacemate uses your phone’s GPS only while a run you started is in progress, to measure distance, pace and your route.
- Your runs are saved on your phone. An account is optional. If you create one, your runs (including their routes), training-plan progress and monthly goal are backed up to your account so they follow you to a new phone.
- We don’t sell your information, we don’t show ads, and we don’t track you across other companies’ apps or websites.
- Pacemate has no public profiles, feeds or social features. Nothing you record is visible to other users.
- You can delete your account and its cloud data at any time from inside the app.
1. Information we collect
Information you give us
- Account information (optional). If you create an account, we collect your email address and a password. Your password is stored by our authentication provider in hashed form; we never see it in readable form.
- Things you name or type. The name you give your companion, names you give your runs, and run goals you set (for example, a distance, time or calorie target).
- Plans and goals. The training plan you choose, which of its workouts you have completed, and your monthly goal.
- Settings. Your language, companion look, voice and volume, reminder schedule, and other preferences. If you write your own reminder messages, they are stored only on your phone.
- Messages to us. If you email us, we receive your email address and whatever you choose to include.
Information collected when you use the app
- Precise location, only during runs. While a run you started is in progress, Pacemate uses your phone’s precise location (GPS) to measure distance and pace and to draw your route. This continues while your screen is locked or the app is in the background during that run, so your distance stays accurate with your phone in a pocket. iOS shows a location indicator while this happens. Location collection stops when the run ends. Pacemate does not collect your location at any other time and does not request “Always” location access.
- Run and activity records. For each finished run: date and time, activity mode, distance, duration, number of pauses, laps, your goal, and the route (a series of GPS coordinates). Calories and steps shown in the app are estimates calculated from distance; Pacemate does not ask for your weight, height, age, sex, or heart rate, and does not read Apple Health.
- Subscription status. Whether your account has Pacemate Premium. Payments are processed by Apple; we never receive your card details (see Section 3).
- Crash and performance data. If the app crashes or something goes wrong, it sends a diagnostic report: the error, device model, operating system and app version, and technical details about what the app was doing. The app also sends performance timing data (for example, how long screens take to load) so we can find slow spots. These reports are not used to identify you, but they may include your IP address as part of the network connection.
- Server and security logs. When the app talks to our servers (for example, to sign in or sync), our providers automatically log technical information such as IP address, device or browser type, and the time of the request, to keep the service secure and working.
Information from other sources
- App store and subscription providers. Apple (and RevenueCat, which verifies purchases for us) tell us whether your subscription is active, its renewal status, and the country of your store account so we can unlock Premium. We do not receive your name, card number or billing address.
Information we do not collect
- No advertising identifiers, no advertising SDKs, and no marketing analytics.
- No contacts, photos, camera, or microphone. Pacemate never records your voice.
- No location outside a run you started.
- No Apple Health, Apple Watch, or heart-rate data (if we add those features, we will update this policy first and ask for your permission in the app).
- No push-notification token: reminders are scheduled locally on your phone, and we do not send remote push notifications.
2. How we use information
- To provide the app: track runs, show your history, progress, grades and insights, run training plans and goals, play your companion’s spoken updates, and schedule your reminders.
- To keep your data in sync: back up and restore your runs, plan progress, goal and companion name when you sign in on another phone.
- To run your account and subscription: sign you in, send account emails (sign-up confirmation and password reset), and unlock Premium features you have paid for.
- To keep Pacemate working and secure: detect crashes and bugs, measure performance, prevent abuse, and protect accounts.
- To communicate with you: answer your support requests and, if needed, tell you about important changes to the app or these policies. We do not send marketing emails.
- To meet legal obligations and enforce our Terms of Service.
We do not use your information for advertising, we do not sell it, and we do not use your fitness or location data for any purpose other than providing Pacemate to you. We do not use automated decision-making that produces legal or similarly significant effects. Run “grades” are calculated on your device from your run against your own goal, purely for your information.
Legal bases (EEA, UK and Switzerland)
If you are in the European Economic Area, the United Kingdom or Switzerland, we rely on: performance of our contract with you to provide the app, your account, syncing and Premium; your consent for precise location (given through your phone’s permission prompt, which you can withdraw in Settings at any time) and for health-related fitness data where the law treats it as special-category data; and our legitimate interests in keeping Pacemate secure, fixing crashes and improving performance, balanced against your rights. Where we must keep information to comply with law, we rely on legal obligation.
3. Who we share information with
We share information only with service providers that help us run Pacemate, only as needed for the service they provide to us, and under contracts or terms that require them to protect it and use it only on our instructions. We require these providers to protect your information with the same or equal protection as described in this policy.
| Provider | What it does for us | Information involved |
|---|---|---|
| Supabase | Database, account sign-in, account emails, and server functions | Email address, hashed password, companion name, subscription status, synced runs and routes, plan progress, monthly goal, server logs |
| Apple | App Store distribution, in-app purchases and subscriptions, and the map shown in the app (Apple Maps) | Purchase and subscription records (handled by Apple under its own privacy policy); map requests for the area you are viewing |
| RevenueCat | Manages and verifies in-app subscriptions | An app user ID linked to your account, purchase and subscription history, device and app version |
| Sentry | Crash reporting and performance monitoring | Diagnostic and performance data described in Section 1, which may include IP address |
| Our email provider | Delivers emails you send to support@pacemateapp.com | Your email address and message |
If a version of Pacemate is offered on Android, maps on that version are provided by Google Maps, and purchases by Google Play, under their own privacy policies.
We may also disclose information: (a) if required by law, subpoena or other legal process; (b) to protect the rights, safety or property of our users, the public or Pacemate, or to investigate fraud or abuse; (c) with your direction or consent; or (d) to a successor if Pacemate is involved in a merger, acquisition, financing, reorganization, bankruptcy or sale of assets, in which case this policy will continue to apply to your information.
No selling, no “sharing” for ads. We do not sell personal information and do not share it for cross-context behavioral advertising, as those terms are defined under California and other U.S. state laws, and we have not done so in the past 12 months. We have no actual knowledge of selling or sharing the personal information of consumers under 16. We do not use your sensitive personal information (such as precise location or account login) for anything other than providing the services you request, so we do not offer a “limit the use” option. Because we do not track you, we treat browser Do Not Track and Global Privacy Control signals as already honored.
Aggregated and de-identified information
We may use information that has been aggregated or de-identified so it can no longer reasonably be linked to you (for example, the total number of runs recorded in the app) to understand and improve Pacemate. We maintain it in de-identified form, do not try to re-identify it, and do not sell it.
Cookies and similar technologies
The Pacemate app does not use cookies or advertising trackers. It saves your settings and run history in your phone’s local app storage so the app works offline, and keeps you signed in with a secure session token. Our website, pacemateapp.com, does not use cookies, analytics or tracking pixels.
4. Companion voices
While you run, your companion can speak short updates such as mile splits, pace reminders and encouragement. These voices are AI-generated and are not recordings of real people. All voice clips are created in advance and stored inside the app, so they play on your phone without sending anything about you or your run to a voice or AI provider.
5. How long we keep information
- Account, synced runs and routes, plan progress, goal and companion name: kept until you delete your account. When you delete your account, this data is deleted from our live database immediately. Copies may remain in encrypted backups for up to 30 days before they are overwritten.
- Data on your phone (run history, settings, reminder messages): stays on your phone until you uninstall the app. You can delete individual runs at any time. Deleting your account does not erase the copy on your phone; uninstalling the app does.
- Crash and performance reports: kept by Sentry for up to 90 days.
- Server and security logs: kept for a short period, generally no longer than 90 days.
- Subscription records: kept as long as needed to provide Premium, handle refunds and disputes, and meet tax and accounting obligations (generally up to 7 years).
- Support emails: kept for as long as needed to resolve your request and for a reasonable period afterward, generally no longer than 2 years.
6. Your choices and rights
- Use Pacemate without an account. Without an account, your runs and settings stay on your phone and are never sent to our servers.
- Delete a run. In the Progress tab, tap “···” on a run (or press and hold it) and choose Delete Run. The run, including its route, is removed from your phone and, if you have an account, from our servers.
- Delete your account. In the app, go to Settings › Account › Delete Account. This permanently deletes your account and all of its cloud data. It cannot be undone.
- Withdraw permissions. You can turn off location or notifications at any time in your phone’s Settings. Without location, run tracking will not work; everything already recorded is unaffected.
- Access, correct, export or delete specific data. Email support@pacemateapp.com from the email address on your account and we will help, including providing a copy of your data in a portable format.
Depending on where you live, you may have the right to: know what personal information we have collected about you and how we use and disclose it; access it and get a portable copy; correct it; delete it; object to or restrict certain processing; withdraw consent; and not be discriminated against for using these rights. Residents of the EEA, UK and Switzerland may also lodge a complaint with their local data-protection authority.
How to make a request. Email support@pacemateapp.com. We will verify your request by confirming it comes from the email address on the account (or by other reasonable means if you don’t have an account). You may use an authorized agent; we may ask for proof that they are authorized and confirm your identity directly. We respond within 30 days in the EEA and UK and within 45 days elsewhere, and will tell you if we need more time as the law allows. Appeals: if we decline your request, you may appeal by replying to our decision or emailing us with “Privacy appeal” in the subject. We will respond to appeals within the time the law requires, and if you are not satisfied you may contact your state attorney general.
Some information about you may count as consumer health data under laws like Washington’s My Health My Data Act. Our Consumer Health Data Privacy Policy explains how we handle it and your rights.
Notice for residents of U.S. states with privacy laws
This table summarizes, using the categories defined in California and similar state laws, the personal information we have collected in the past 12 months. For each, the source is you and your device (and, for subscription status, Apple and RevenueCat); we use it for the purposes in Section 2; we disclose it only to the service providers in Section 3 for a business purpose; and we do not sell it or share it for targeted advertising.
| Category | Examples | Disclosed to |
|---|---|---|
| Identifiers | Email address, account ID, IP address | Supabase, RevenueCat, Sentry, our email provider |
| Commercial information | Subscription status and purchase history | Apple, RevenueCat, Supabase |
| Internet or network activity | Crash, performance and server logs | Sentry, Supabase |
| Geolocation data | GPS routes of your runs | Supabase (only if you have an account); Apple Maps receives the map area you view |
| Health and fitness information | Run distance, duration, pace, estimated calories and steps, plans and goals | Supabase (only if you have an account) |
| Sensitive personal information | Precise geolocation; account login (email and password) | Supabase |
We do not collect biometric information, government ID numbers, financial account numbers, or information about race, religion, sexual orientation or similar characteristics, and we do not create inferences or profiles about you.
7. Security
Information is encrypted in transit (HTTPS) and at rest in our database, and access rules in the database allow each account to read and change only its own records. Your subscription status can only be changed by our servers, never from the app. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your information and will notify you and the authorities of a breach as the law requires.
8. Children
Pacemate is not intended for children under 13, and we do not knowingly collect personal information from children under 13 (or under 16 where local law sets a higher age). If you believe a child has given us personal information, contact us and we will delete it. Users under 18 should have a parent or guardian’s permission to use Pacemate and to make any purchase.
9. International transfers
Pacemate is operated from the United States, and our service providers may process information in the United States and other countries whose data-protection laws may differ from yours. When we transfer personal information from the EEA, UK or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses included in our providers’ data processing terms.
10. Changes to this policy
We may update this policy as Pacemate changes. We will post the new version here and update the effective date. If a change is significant, for example a new kind of data or a new use of it, we will tell you in the app or by email before it takes effect and, where required, ask for your consent.
11. Contact us
Pacemate
Email: support@pacemateapp.com
Website: pacemateapp.com